Return and Exchange Policy

The return and exchange policy for Qatifaa Collection is designed to be straightforward and customer-friendly. Here are the key details:

1. Return Window: You can return your purchase within 14 days of the Delivery date. Items must be in their original, unworn condition to qualify for a return.
2. Exchange Policy: If you need a different size, color, or style, exchanges are allowed within the same 14-day period. The item being exchanged must also be in original, unworn condition.
3. Refund Process: Refunds will be issued to the original form of payment once the returned item is received and processed. This can take up to 7 business days after the item arrives at the warehouse.
4. Non-Returnable Items: Items marked as "Final Sale" or purchased during clearance are not eligible for return or exchange. 
5. Defective Items: If the product is defective, you can return it regardless of the 14-day window, but it must be unworn and, in the condition, it was received.

For more detailed instructions or to initiate a return or exchange, customers are typically required to contact customer service.

If you need further assistance, it’s always best to check directly on Qatifaa collection official website or contact their customer service for the most accurate and personalized support.